Shipping & Payments

EU countries including DE, CZ, SK, AT, NL, FR, IT, ES. Outside the EU — on request (DDU; duties/taxes on the buyer).

InPost (Lockers/Courier), Orlen Paczka, Poczta Polska, DHL, DPD, GLS. Oversized items/pallets — freight on request.

Orders are dispatched on the next working day. No same-day shipping. No dispatch on public holidays.

Poland: 1–3 business days. EU: 3–7 business days (indicative). Outside EU: individually confirmed.

Country-specific price lists for each EU state apply. Oversized/pallet shipments are priced individually before purchase or after order placement (dispatch follows buyer acceptance). No free-shipping thresholds.

InPost Lockers: sizes A–C. Orlen Paczka: as per carrier limits. Long/oversized items may incur surcharges.

If a parcel returns due to buyer fault, the buyer bears the actual costs of return and any re-shipment.

Default single-parcel shipping. Multiple parcels only on request and priced separately.

Not available at launch.

Online payments are handled via Paynow (Millennium Bank): card payments and supported digital wallets. No cash-on-delivery. No traditional transfer at launch. Currency conversion follows Paynow processor rates.

E-invoices issued automatically; paper copy on request.

Orders may be cancelled if verification fails or fraud is suspected.

Customer service: info@smartsailsaver.com. Mon–Fri 8:00–14:00.